Refund Policy

Refund Policy

Our policy lasts 30 days. If 30 days have gone by since your service activation with CollabDeen.

If you have made an incorrect or accidental donation, no worries! All donations and subscriptions can be easily refunded with collabdeen.com. Here's how to request that refund.

- If you are need a refund of a donation or service given to your home community, just email your community directly and they can issue this refund for you.

- If you gave to the wrong community, email support@collabdeen.com or contact us with the chat bubble on CollabDeen community on App at the right of your screen and we can issue you that refund.

How long it will take:
Refunds will take 7-10 business days to be deposited into your bank account after a refund has been issued.


Cancellation and termination

You may cancel your access to the Paid Services and close your Account at any time via the Services or by contacting us at support@collabdeen.com.

Your access to the Paid Services will continue until 23:59 on the final day of your subscription period. You must cancel your access to the Paid Services at least 14 days before the next renewal date to avoid automatic renewal.

You may terminate these Terms or delete your Account at any time via the Services or by contacting us at support@collabdeen.com.

If you are a Consumer, the law allows you to change your mind, cancel your subscription, and receive a refund within 14 days of our email to you confirming your subscription to the Paid Services. You may exercise this right by sending an email to support@collabdeen.com. Nothing in these terms deprives you of this right, but if you cancel your subscription after we have started providing you with the Paid Services, you may have to pay us for the Paid Services we provided to you up until the time you tell us that you have changed your mind.

We may cancel, suspend, restrict, or disable your use of or access to parts or all of the Services:
- if you fail to comply with the Community Rules;
- if you fail to pay any applicable Fees payable; or
- if you are a Trader and you materially breach any of these Terms.

Unless they are terminated by you or us, these Terms apply for as long as we provide the Services to you.

On cancellation of your subscription, deletion of your Account, or termination of these Terms:
You must stop using the Services and delete and uninstall all copies of the CollabDeen Materials from your device(s);
after a short grace period, we may delete any data you submitted or provided via the Services, except where the law says we must keep it.

 


Sale items (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded. You will need to work with your serviced community support to initiate. 


 

 

Shipping

To return your product, you should mail your product to to the service provider from the community/business you interact and setup.


You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

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